Account Relationship Officer - Boise or Idaho Falls
Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we usher in the next generation of banking, we’re committed to being the premier employer of choice. We’re proud to have ranked among American Banker magazine’s “Best Banks to Work For” almost every year since 2013, as Best Employer from Utah’s Best of State, among the Best Places to Work in Idaho, and “among the Salt Lake Tribune’s Top Workplaces. Make the leap into a new era of banking. Let us transform your career.
We are looking for an experienced Account Relationship Officer to provide top-notch customer service to our clients and customers in Boise or Idaho Falls. This role performs full-service banking services to new and existing customers within the branch, with a primary focus on sales and service. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!
Key Responsibilities:
- Provide operational and administrative support in loans, deposits, and account servicing.
- Deliver exceptional customer service while representing the bank professionally.
- Ensure adherence to compliance, security protocols, and regulatory requirements.
- Participate in client meetings to understand deposit and operational needs and support relationship strategies.
- Conduct research on loan and deposit accounts using internal systems.
- Open new accounts and actively cross-sell bank products and services.
- Manage operational tasks including address/phone updates, statement pulls, refunds, wires, fee waivers, and online banking enrollment.
- Process payments, transfers, payoff requests, auto payments, and transaction disputes.
- Support consumer loan boarding and funding, check/card ordering, and maintenance.
- Present operational updates during sales meetings and contribute to team training efforts.
- Perform other duties as assigned to support departmental goals.
Qualifications:
- Requires a High School diploma or equivalent and 2+ years experience in banking, loans, deposits, account servicing or other directly related experience.
- College degree preferred.
- Proficient knowledge of branch operations, including loans, deposits, new accounts, banking principles and policies.
- Working knowledge of various word processing and spreadsheet software.
- Must have excellent customer service and communications skills.
- Ability to work with relationship managers and clients as needed.
Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
This position will be open until filled.
To review our Benefits Summary click here.
All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.
Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.
It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.
Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.
Click here to view our EEO Statement.
Click here to view applicable Federal, State and/or local employment law posters.
If you have any technical issues while completing the application, please first try these troubleshooting steps. If you continue to have issues, please reach out to us at careers@zionsbancorp.com.