Bank Card Fraud Detection Specialist
Did you know that Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $80 billion? With local management teams at the helm in 11 western states, Zions is dedicated to making a difference in their local communities. At Zions, we haven’t forgotten who keeps us in business, meaning we’re committed to the success of our customers, and our employees. Here, the possibilities are endless – come for a job, stay for a career.
The schedule for the Bank Card Fraud Detection Analyst would be Monday- Friday 9:30 am-6:00 pm with rotating Saturdays 8:00 am- 4:00 pm.
The ideal candidate for the Bank Card Fraud Detection Analyst position will have the skills and experience necessary to:
- Responsible for monitoring various fraud detection queues and reports.
- Analyzes and reviews trends and customer account activity to detect potential fraud situations.
- Makes outbound calls to verify potential fraudulent activity.
- Takes calls on fraud issues from both internal and external sources.
- Investigates suspicious alerts.
- Analysis information for close, open or block of cards if necessary.
- Assist the investigation team as needed.
- Prepares reports, monitors progress and watches for any developing problems.
- Works with cardholders to verify legitimate usage and ensures that losses are minimized.
- Other duties as assigned.
Qualifications
- Typically requires a High School degree or Equivalent and 1+ years of bankcard or other directly related experience.
- Limited use and/or application of basic principles, theories, and concepts.
- Basic knowledge of credit and bank card products and operations, collections and customer service.
- Fraud or investigative experience preferred.
- Must have good decision making, prioritization, customer service, analytical, investigation and PC skills.
- Ability to work independently and meeting deadlines.
Benefits:
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees
- Employee Ambassador preferred banking products
This position will be open until filled.
To review our Benefits Summary click here.
All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.
Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.
It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.
Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.
Click here to view our EEO Statement.
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If you have any technical issues while completing the application, please first try these troubleshooting steps. If you continue to have issues, please reach out to us at careers@zionsbancorp.com.