Business Banking Service Specialist - Midvale, UT (In Office)

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

We are currently accepting applications for a Business Banking Service Specialist to join our team.  This is an in-office role located at our Zions Bancorporation Technology Center in Midvale, UT. 

The ideal candidate for this role will have the skills and experience necessary to:

·         Manage the onboarding, enrollment, maintenance, and support of digital banking products and services, including but not limited to MPAs, Account Linkage, ACH, Bill Pay, and the Payments Package.

·         Deliver internal and external client support and training via phone, email, and virtual channels, ensuring a high-quality service experience.

·         Research and troubleshoot client digital banking service requests.  Identify root causes of issues, resolve where possible, and escalate complex concerns appropriately.

·         Meet established service level standards by completing timely follow-up and resolution of client inquiries.

·         Collaborate with cross-functional teams to enhance processes and improve the overall client experience.

·         Maintain up-to-date knowledge of consumer and business banking products, services, and operational procedures related to digital banking.

·         Accurately document client interactions, requests, and service activities in accordance with policies.

·         Implement client-requested updates or changes to existing services.

·         Ensure compliance with fraud prevention, risk management, and regulatory requirements in all account setup and maintenance activities.

·         Responsible for maintaining technical expertise and knowledge of online products and services as well as assist with identifying system and procedural improvements.

·         Responsible for adhering to bank policy and regulations related to digital banking enrollment and online maintenance. Maintains documentation and records of customer information, inquires, complaints and services implemented.

·         Maintain expertise in digital banking systems and contribute to identifying opportunities for system and process improvements.

·         Provide client training on digital banking platforms and Payments Package as needed (phone or remote).

·         Adhere to all bank policies, procedures, and regulatory requirements, including proper recordkeeping and documentation standards.

·         Support special projects and perform additional duties as assigned.

Qualifications:

·         Requires a High School degree or equivalent and some experience with Digital Banking, Account Servicing or other directly related experience.

·         A combination of education and experience may meet job requirements.

·         Basic knowledge of consumer and business banking products and services including all services available through digital banking – Bill Pay, ACH, Wires, Zelle, Internal and External Transfers, mRDC, etc. and their associated systems.

·         Basic knowledge of business entity types and how to identify the Authorized Principals using a combination of documentation and online secretary of state filings.

·         Good customer service and communications skills, both verbal and written.

·         Ability to work with consumer and small business clients.

·         Good research, analysis, and problem resolution skills.

·         Sound judgement.

·         Ability to work with various internal departments and staff.

·         Working knowledge of various word processing and spreadsheet software.

Benefits: 

·         Medical, Dental and Vision Insurance - START DAY ONE! 

·         Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

·         Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

·         Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays

·         401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

·         Mental health benefits including coaching and therapy sessions

·         Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

·         Employee Ambassador preferred banking products