Business Continuity Quality Assurance Analyst - Midvale - Hybrid Schedule

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the “Best Banks to Work For” and as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

Zions Bancorporation is accepting applications for our Business Continuity Quality Assurance Analyst to join our Business Continuity & Resiliency team working out of Zions new Tech Center in Midvale, UT.  Position offers a 3/2 hybrid work schedule.

The Governance team within Enterprise Business Resilience helps to drive the evolution and convergence of related risk disciplines to deliver holistic business resilience, elevating the ability of Zions Bancorporation to more effectively anticipate, respond, recover and adapt to business disruptions in order to support tactical operational needs and strategic business goals. This remit includes a range of functional responsibilities from ensuring the program meets both internal and regulatory requirements, implementing robust quality assurance best practices, to analyzing data to identify trends, anomalies, and areas for improvement, providing actionable insight to enhance the performance of the program.

The ideal candidate for this position will have the skills and experience to:

• Responsible for the establishing and performing timely quality assurance reviews and review of work, processes and/or procedures for various business functions, identifying potential risks and vulnerabilities.
• Collects, aggregates and analyzes data to identify trends, anomalies, and areas for improvement, providing actionable insights for program enhancement.  
• Makes recommendations based on the completion of quality analysis reports to be used in the identification of continuous quality improvement activities.
• Establishes robust mechanisms to reduce the risk of quality issue recurrence and the sustainability of program improvements.
• Manages risk identification and controls self-assessments and testing in accordance with internal and regulatory requirements.  
• Responsible for monitoring, tracking, and analyzing continuous improvement efforts through lessons learned activities, including but not limited to observations, after-actions, and issues.
• Validates standards, measures performance and determines compliance with, which includes monitoring trending, reporting and ensures that both internal and regulatory requirements are being met.
• Identifies and assesses operational risk and impact, makes recommendations for effective policies and controls to manage risk within various operational and corporate functions.
• Other duties as assigned.

Qualifications:

• Requires a Bachelor's degree in Business or a related field and
• 6-8+ years’ experience with specific departmental/area processes, procedures, programs, regulations, compliance or other directly related experience.
• Quality review/audit experience.
• A combination of education and experience may meet requirements.
• Advanced knowledge of quality assurance programs, departmental/area policies, processes, procedures and practices. excellent audit, research, analysis, decision making and problem resolution skills.
• Excellent organizational skills and attention to detail.
• Must be a self-starter.
• Strong client relations and communications skills, both written and verbal.
• Ability to handle and accomplish multiple tasks and resolve competing priorities effectively.
• Ability to articulate sensitive and challenging positions on issues involving multiple parties.
• Ability to influence department/division staff/management based on sound logical reasoning and fact-based analysis.
• Ability to adapt to change and shifting business priorities.
• Strong project management skills.
• Proficiency in PC and MS Office skills, Power Point.

The position is located at the Zions Technology Center which is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company’s primary technology and operations center.  This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

• Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
• At least 75% of the building is powered by on-site renewable solar energy.
• Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
• Large modern cafe with a healthy and diverse menu.
• Healthy indoor environment with ample natural light and fresh air.
• LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.