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Call Center Service Representative (11:30 am-8:00 pm) - Ogden, Utah - November 16, 2020

Zions Bancorp/ZMSC Job Titles
Enterprise Technology Operations
051298 Requisition #

Did you know that Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $70 billion? With local management teams at the helm in 11 western states, Zions is dedicated to making a difference in their local communities. At Zions, we haven’t forgotten who keeps us in business, meaning we’re committed to the success of our customers, and our employees. Here, the possibilities are endless – come for a job, stay for a career.  


Zions Bancorporation is currently accepting applications for full-time Call Center Service Representatives for our location in Ogden, Utah.    

The hourly rate is $15.00.


The virtual (online) training class begins on November 16, 2020.


Enjoy competitive pay as you launch your career in the financial services industry!


This position is work from home beginning with the 9-week virtual (online) training! 


The schedule during and after the training is Monday-Friday 11:30 am-8:00 pm. After the training, there will be a Saturday a month added to the schedule with a day off during the week. 


The ideal candidates for this position will have the skills and experience necessary to:  

  • Handle customer service inquiries and problems via telephone for various banking departments and affiliates.
  • Assist customers with questions regarding checking & savings accounts, loans, bank cards or other banking needs..
  • Make appropriate referrals for other bank products and services, including commercial lending products
  • Interact with other departments, clients and prospective clients.
  • Maintain documentation and records of customer inquiries, complaints and services implemented
  • Requires High School diploma or equivalent
  • Must provide a land-based telephone line and high-speed Internet connection
  • Must have an isolated work space in the home free from distractions and noise
  • Customer service or other directly related experience a plus
  • Knowledge of banking and financial services a plus
  • Good keyboarding and communication skills, both verbal and writte
  • Requires good follow-through
  • Knowledge of various computer software including spreadsheets and word processing 

Grow and build skills while enjoying these benefits:

  • Competitive pay plus bonus opportunities
  • Monthly incentives and rewards culture
  • Matched 401(k) and Profit Sharing
  • Health insurance
  • Paid training, vacation and holidays
  • Tuition reimbursement

Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.


It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.


Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.


Click here to view our EEO Statement.


Click here to view applicable Federal, State and/or local employment law posters.

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Zions Bancorporation d/b/a Zions Bank