Client Relations Specialist/Part-Time: Salt Lake City, UT

You have the drive, ambition and skills, and we want to give you the opportunity. Zions Bank diverse workforce offers a wealth of opportunities to expand your skills and gain valuable experience that will help you advance your career. Let’s talk about how we can help one another succeed.

Zions Bank has an exciting opportunity in the Office of the President for a Client Relations Specialist. This position plays a critical role as a visible representative of Zions Bank and Zions Bank’s President and CEO.  The primary goal of the Office of the President team is to help individuals and businesses know that their voice is heard, assist in resolving issues that may have arisen and help bring these issues to bank management’s attention. If you’re ready to take the next step in your career, read on.

Ideal candidates will have the skills and experience necessary to:   

• Support the Office of the President in processing customer complaints, suggestions, questions and compliments and other communications to the Office of the President.
• Respond directly to banking product questions and communications.
• Respond to complaints/communications that do not require additional review based on current consumer protection regulations and, under the direction of the Client Relations Manager, respond to more complex complaints/communications as directed.
• Work with appropriate departments for documentation, review and resolution including compliance, legal, collections, etc.
• Track and document all complaints/resolutions/correspondence according to current consumer protection regulations and industry best practices.
• Handle sensitive situations with effective, professional, interpersonal verbal and written skills and confidentiality.
• Remain flexible and take on other duties as necessary.

What you’ll bring to the table:

• Requires a High School degree or equivalent and 1+ years of banking, customer service/complaint resolution or other directly related experience.
• Working knowledge of banking industry, including products and services offered.
• Must be knowledgeable of current customer complaint and fraud legislation.
• Must have effective communication, problem solving and customer service skills.
• Professional demeanor and experience interacting with C-level executives.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work effectively with people. 
• Ability to express clearly and concisely ideas and concepts in written and oral form.
• Be adaptable, able to positively react to changing circumstances and direction.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire.
• Employee Ambassador preferred banking products.