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Customer Care Center Supervisor - Ogden, SLC, St. George, UT or Henderson, NV

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Corporate Job Titles
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Enterprise Technology Operations
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053006 Requisition #

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of a technology-driven world. We are grounded in the belief that “improving the work is the work” as we drive to create simple, easy, and fast solutions for our customers. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, and mitigates risk.  

 

ETO provides opportunities for you to own your career growth through Diversity, Equity, and Inclusion, Women in Technology, and Workforce of the Future initiatives that allow you to network across the organization, volunteer in our community, and build your technical and soft skills. Together we are building a culture that values diversity and creates a space of belonging for all our team members. We believe that investing in your success is an investment in our customers and our business. Our people are what sets us apart and make us great.

 

Zions Bancorporation is currently accepting application for a Customer Care Center Supervisor in St.,Geroge, Ogden, SLC, Utah or Henderson, NV.

 

 
The ideal candidate for this position will have the skills and experience necessary to: 

 

  • Cultivate a deeply engaged team by helping them connect to our culture, achieve competence in all they do, and inspire them to reach for optimal results.
  • Be responsible for the day to day supervision of call center agents that receive incoming calls and provide customer service.
  • Plan, direct, supervise and evaluate workflow.
  • Coordinate work activities to impact and achieve the call service level expectations to meet operational requirements.
  • Recognize and recommend operational improvements.
  • Assist agents troubleshoot and resolve issues.
  • Monitor performance of staff members according to established monitoring standards.
  • Be responsible for the development and training of agents. 
  • Interview and hire new employees.
  • Handle employee relations issues through performance management and corrective action, when needed. 
  • Provide input to determine and allocate the department budget and resources. 
  • Perform other duties as assigned.

 

Qualifications - External

 

  • Requires a college degree in business, administration or related field and some call center, bank operations or other directly related working experience. 
  • A combination of education and experience may meet qualifications. 
  • Solid leadership skills and ability to build team cohesiveness.
  • Supervisory experience required.
  • Knowledge of call centers, bank operations and customer service processes and procedures.
  • Capability to do the work of the group.
  • Ability to set and maintain high quality work standards and goals.
  • Must be able to deal effectively with people, both internal and external clients.
  • Strong time management, organizational, problem resolution and communication skills.
  • Proficiency in Microsoft Word, Excel, Access, Windows/DOS, screen navigation.

To review our Benefits Summary click here.

 

Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.

 

It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

 

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

 

Click here to view our EEO Statement.

 

Click here to view applicable Federal, State and/or local employment law posters.

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Zions Bank a division of Zions Bancorporation, N.A. Member FDIC