Department Specialist (in-office) - Midvale, Utah

Procuity, a subsidiary of Zions Bancorporation, is a health care technology company whose primary business focus is healthcare financial optimization. Today we deliver the industry’s most powerful platform of tools and information designed to help pharmacies and others manage the risks and complexities of the 340B marketplace. With our deep and unique expertise in technology, data collection, and financial controls, our product 340BDirect offers simplicity, order, and transparency to each of our customers.

As a company whose success is measured by individual customer performance, Procuity understands that quality is the one non-negotiable component of every solution we prescribe. We work in close partnership with each customer to solve business problems with decision-critical information through innovative software solutions, and professional guidance.

The ideal candidate for the Department Specialist (in-office) position will have the skills and experience necessary to:  

• Provide a variety of staff support services to an organizational unit/department.
• Administer various programs, projects, and/or processes specific to the operating unit/department served.
• Provide customer service by answering customer questions and inquiries via phone and/or email.
• Assist others within and outside the department and/or company regarding issues related to the department.
• Be responsible for various departmental reports or reporting functions.
• Gather, research, and provide data or documents.
• Perform a variety of clerical duties, which may include data entry, review/audits, answering phone and email, maintaining reports and data.
• Assist in preparation and control of records, statistics, and reports regarding operations, etc.
• Process customer payments and ACH transactions in accordance with established procedures and internal controls.
• Reconcile customer accounts and payment activity, researching and resolving discrepancies as needed.
• Maintain accurate payment records and supporting documentation.
• Adhere to financial controls, security standards, and compliance requirements while handling customer funds and sensitive information.
• Train and assist other employees.
• Perform other duties as assigned.

Qualifications

• Requires High School diploma or equivalent and some office, administrative, clerical or other directly related experience.
• A combination of education and experience may meet job requirements.
• Basic knowledge of departmental functions, office/administrative functions, banking and/or departmental processes and procedures.
• Must have good customer service and communication skills, both verbal and written.
• Good problem resolution skills.
• Must be accurate and detail oriented.
• Demonstrated proficiency in Microsoft Office applications, particularly Excel, with the ability to analyze transaction and operational data, perform reconciliations, prepare reports, research discrepancies, and maintain accurate records while adhering to established procedures and internal controls
• Experience with payment processing, ACH transactions, account reconciliations, or related financial operations preferred.
• Strong attention to detail and understanding of internal controls and accuracy requirements.
• Ability to research, identify, and resolve discrepancies while maintaining confidentiality of sensitive financial information

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, 15 days of Paid Time Off (PTO). (PTO covers both sick and vacation days without distinguishing between them), 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

Pay range (depending on experience): $18.00-$27.00