Fraud Case Management Manager

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the “Best Banks to Work For” and as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, paid bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

We are currently seeking a Fraud Case Management Manager to join our team.  This position is a full time Work from Home position located in Utah, Arizona, California, Texas, Colorado, Nevada, Washington, or Oregon.

·         Responsible to manage a team of Fraud Analysts

·         Responsible for processing customer Affidavit claims

·         Manage fraud charge-off process and report on controllable and uncontrollable losses

·         Manage critical mailboxes.

·         Manage service level agreements and alert workflow/assignments.

·         Update/enforce all department policies and procedures.

·         Work with Regional BSA Officers (RBSAO), FCU team leadership and management on a daily basis.

·         Compile and produce various reports for upper management and other departments as needed.

·         Review/Process system generated and manual alerts for Fraud assessments.

·         Escalate identified risks to team leadership up to and including the BSA Officer.

·         Identify department efficiencies while ensuring investigations are conducted to meet regulatory expectations.

·         Work with other FCU leaders to identify team efficiencies whether technological or operational.

·         Work with Enterprise Fraud Operations regarding fraud work flows and coordinated fraud prevention efforts.

·         Responsible for issuing Hold Harmless, Without Entry Claims and other communications to financial institutions for breach of warranty claims to recover fraud losses.

·         Remain current on regulatory expectations and requirements related to the Bank Secrecy Act and other related regulations.

·         Cooperate with regulatory examiners and internal auditors in department evaluations.

·         Responsible to hire, fire, counsel and conduct performance reviews for staff.

·         Other duties as assigned.

Qualifications:

·         Requires a bachelor's degree in Intelligence Studies, Accounting, Finance or related field and 4+ years of Bank Secrecy Act and/or AML compliance processes, procedures, and regulations or other directly related compliance experience. Financial crime investigation experience preferred. A combination of education and experience may meet requirements.

·         Relevant Professional Certification; Association of Certified Anti-Money Laundering Specialists (ACAMS), Associate of Certified Fraud Examiners (ACFE) or Association of Certified Financial Crime Specialists (ACFCS) is a plus.

·         Management/Leadership experience required.

·         Requires a considerable working knowledge of fraud/risk processes and procedures and BSA/AML Compliance as it applies to suspicious activity for money laundering, terrorist financing and fraud.

·         Strong understanding of complex financial transactions and business relationships.

·         Must have good analytical skills, customer service and communication skills, both verbal and written.

·         Strong problem resolution skills.

·         Ability to manage deadlines, must be organized, detail-oriented and complete responsibilities with a high degree of accuracy.

·         Understanding of bank operations as it relates to the flow of funds through financial institutions.

·         Understanding of complex business banking relationships and relationships between business entities.

·         Understand high risk business entities and the inherently higher risk to the bank for high risk customers.

·         Knowledge of Fraud, AML and terrorist financing Red Flags for various suspicious transaction activities.

·         Knowledge of regulatory changes as they pertain to the BSA and USA PATRIOT Act.

·         Knowledge of the entire BSA/AML process and effects downstream (and upstream).

·         Understand high risk transactions such as international wires or foreign clients or subsidiaries.

·         Must be able to meet performance expectations.

·         Demonstrated computer skills including typing, Word, and Excel.

Benefits:  

·         Medical, Dental and Vision Insurance - START DAY ONE!  

·         Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

·         Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

·         Paid Training, Paid Time Off (PTO). (PTO covers both sick and vacation days without distinguishing between them), Paid Federal Holidays, and any applicable state holidays

·         401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

·         Mental health benefits including coaching and therapy sessions

·         Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

·         Employee Ambassador preferred banking products 

·         Employees may, at the company’s discretion, be eligible to receive a cash bonus award

This position is eligible to earn a base salary in the range of $80,625 to $118,250 annually depending on job-related factors such as level of experience and location