This job posting isn't available in all website languages

Loan Collector - UT (Hybrid Work Schedule)

Credit Administration
Enterprise Services
057775 Requisition #

Zions Bancorporation is now accepting resumes for our Loan Collector position located in Salt Lake City, UT.  This position is eligible for a hybrid work schedule.  The ideal candidate for this position will have the skills and experience necessary to meet the following job responsibilities:


  • Contacts customers via telephone to inform them of delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements.
  • Updates customers’ accounts on a computer system.
  • Adheres to established guidelines when determining appropriate collection remedy.
  • Develops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency, to customer in the attempt of obtaining payments.
  • Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations.
  • Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal.
  • May also be considered a field collection job.
  • Other duties as assigned.


Schedule will be either Monday to Friday or Tuesday to Saturday 9:30-6:00 pm 




  • Requires High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance or other directly years related experience.
  • Basic knowledge of consumer and small business loans, credit cards, overdrafts and collection processes.
  • Must have excellent customer service skills.
  • Solid verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times.
  • Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due account.
  • Solid follow-up and negotiation skills.
  • Ability to work independently, prioritize and organize work.
  • Basic knowledge of regulatory requirements.
  • Solid math, reading and writing competencies, reasoning and PC skills (i.e. excel, word, etc).

To review our Benefits Summary click here.


Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.


It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.


Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.


Click here to view our EEO Statement.


Click here to view applicable Federal, State and/or local employment law posters.

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Zions Bank a division of Zions Bancorporation, N.A. Member FDIC