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Technology Operations Support Manager (Business Analysis Mgr)

Business Operations
Enterprise Technology Operations
058581 Requisition #

About Zions Bancorporation


Did you know that Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $70 billion? With local management teams at the helm in 11 western states, Zions is dedicated to making a difference in their local communities.


We are transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.


The Enterprise Technology and Operations (ETO) division is committed to helping our employees grow, develop, and advance in their career. Our Workforce of the Future, Diversity, Equality, and Inclusion (DEI), and Upskilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.


Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.


Zions is seeking a Technology Operations Support Manager


Zions Bancorporation is seeking a Technology Operations Support Manager within the Technology Reliability, Engineering and Operations (TREO) Frontline Group.  This is a key frontline manager role and requires previous technology management experience and someone who will lead by example in identifying and implementing new ideas and process improvements.  The Technology Operations Support Manager will be primarily responsible for leading the Technology Operations area of TREO including Production Control, Data and File Transmissions and other key technology components in a 24x7 environment.  A successful leader in this area will get the right people doing the right things at the right time.



  • Responsible for managing employee performance, development and career advancement for your team.
  • Establish, monitor, and ensure achievement of department goals and objectives including maintaining aggressive Service Level Agreements and quality metrics.
  • Set, measure, and manage Objectives and Key Results (OKRs) and ensure proper documentation of policies and procedures for operational and regulatory requirements.
  • Other duties as assigned.



  • Experience as a manager in a technology operations role
  • Bachelor’s in Business Administration, Accounting, Information Systems, or a related field and 6+ years’ experience in areas aligned to Information Technology (IT) operations support as noted above. 
  • Excellent written and verbal communication; must be able to communicate effectively across business lines and functional areas.
  • Experience creating, improving, and maintaining IT Operations documentation and Runbooks.
  • Ability to produce, publish, and distribute operational reports pertaining to the status of operational functions and processes.
  • Advanced problem-solving skills and proven ability to make sound decisions.
  • Experience organizing team artifacts, projects, and work queues.
  • Act as a liaison with various departments, management, and staff to resolve problems and improve processes and procedures.
  • Ability to review, analyze, and evaluate technical processes and procedures.


Flexibility and Location:


This opportunity will be located in our brand new Zions Technology Center.

(We have a hybrid schedule of 3 days in the office and 2 days at home if you are within the Salt Lake City area)


The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company’s primary technology and operations center.  This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

  • Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
  • At least 75% of the building is powered by on-site renewable solar energy.
  • Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
  • Large modern cafe with a healthy and diverse menu.
  • Healthy indoor environment with ample natural light and fresh air.
  • LEED-certified sustainable building that features include the use of low VOC-emitting construction material

To review our Benefits Summary click here.


Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.


It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.


Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.


Click here to view our EEO Statement.


Click here to view applicable Federal, State and/or local employment law posters.

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Zions Bank a division of Zions Bancorporation, N.A. Member FDIC